Crisis averted 

In times of crisis, our first reaction is to start looking for a guilty person. This is a normal reaction, but not a constructive one. But what should we do when a crisis does come up?

Crisis, Inform, Plan solution, action, prevent

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Dehuminization of a bug

Bugs don’t just magically appear. They are there because of a reason. Someone, somewhere made a mistake, and now it’s a problem. Making sure these mistakes aren’t made, is the responsibility of the entire team.

If a bug does come out, it means someone failed to do their job correctly.

Is there a golden mean for addressing bugs?

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